Last updated: 30 October 2026
About this policy
Ozvisa Group Pty Ltd (OZVISA Group) provides migration assistance and operates https://ozvisagroup.com. This policy explains how we handle personal information connected with our website, enquiries, marketing and client services.
Contact us about privacy at ozvisaservice@gmail.com.
Information we collect
When you contact us, complete a website enquiry or pop-up form, use our website chat, or submit a Google-hosted lead form, we collect the details you provide. These may include your name, email address, telephone number and enquiry.
For client services, we may also receive identity documents, application information and supporting records relevant to your matter. These can include information about family members and sensitive information where relevant to the assistance requested. Please avoid including unnecessary sensitive information in initial enquiries, advertising forms or website chat.
Our website and its service providers may also collect technical information such as IP addresses, browser details, pages visited and interactions with the website.
How we use information
We use information to respond to enquiries, provide requested information, communicate with clients, manage engagements and deliver migration assistance. We may also use it to operate and improve our website, administer our business and meet legal or professional obligations.
Where permitted, we use contact details to provide information about our services and conduct advertising. Responding to an enquiry is separate from obtaining any consent required for additional marketing or advertising uses.
Service providers and disclosure
We may disclose relevant information to service providers that assist us with website hosting, communications, client administration, accounting, document handling and advertising. Information relevant to a client matter may also be provided to the Department of Home Affairs or other recipients where authorised or required for that matter. We may disclose information when required or permitted by law.
When you submit a Google-hosted lead form, Google processes your submission and makes the information available to us so that we can respond. Google’s handling of information is also described in its Privacy Policy.
Some service providers may process or store information outside Australia. The locations depend on the provider and service. Contact us for information about the handling of your records.
Advertising and your choices
Where permitted by applicable law and advertising-platform policies, and with any required consent, we may share first-party contact details with advertising service providers to perform advertising services on our behalf.
This policy does not itself provide consent or authorise a use that was not permitted when information was collected. Updating it does not retrospectively create consent.
You can contact ozvisaservice@gmail.com to ask us to stop using your contact details for direct marketing or customer-list advertising. You can also manage Google advertising preferences through My Ad Center. These choices do not necessarily prevent all advertisements from appearing.
Cookies and website technology
Our website and service providers may use cookies and similar technologies for website functions, analytics and advertising. Browser settings can restrict cookies, although this may affect website functionality. Cookie settings alone do not control every use of information you provide directly to us.
Information handling
We hold information in business and client records, including electronic records and systems provided by third parties. The handling of particular records may depend on the service involved and applicable legal or professional obligations. No online transmission or storage system can be guaranteed completely secure.
Access, correction and privacy concerns
Contact ozvisaservice@gmail.com to request access to or correction of your personal information, ask about its handling, withdraw consent where applicable, or raise a privacy complaint. Please explain your request without sending unnecessary identity documents. Verification of identity or authority may be needed.
Requests for deletion, restriction or other privacy rights are subject to applicable law and any relevant recordkeeping obligations. If you are dissatisfied with our handling of a privacy concern, you may contact the Office of the Australian Information Commissioner where applicable.
Changes and other websites
We publish updates to this policy on this page. Other websites linked from our website have their own privacy practices.
